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Phantasia Terms and Conditions
Please read these Terms and Conditions in full before placing an order.
Orders are only accepted by Phantasia subject to these Conditions of Purchase and Terms of Trading. Phantasia reserves the right to refuse any order.
All prices and offers are subject to availability. Phantasia reserves the right to alter prices, or remove special offers at any time. Should such a correction have failed to register on-line, Phantasia will notify the customer of any change before processing the order.
Making A Purchase
Methods Of Payment Through Paypal: Credit Cards, Debit Cards and Electronic Transfers.
While every effort is made to insure the stock levels listed on the website are correct not evey item is keep in store and occasionally UK suppliers will run out of stock without us knowing. In this case the customer will be informed and given the option to cancel the item or wait to see if the stock becomes available.
Shipping And Handling
Shipping is calculated according to the weight of the products you order. Buying more than one item may mean less shipping cost per product
For orders from outside the UK please contact Phantasia by phone or email for a quotation.
Returns And Refunds
Please advise us if you are not completely satisfied before returning goods. When returning goods please enclose a copy of your order confirmation received by email. We recommend that you return goods by registered postand obtain a proof of posting. Phantasia always tries to process returns as soon as they arrive. However, during busy periods please allow 2-3 weeks for your return or exchange to be processed.
EU Commission Online Dispute Resolution: You may also wish to use the EU Commission Online Dispute Resolution.
Damaged or faulty items
Wrong item received
You can also contact us by writing to:
Or by phone on: 01323 723388
If an item is not in stock it will be placed on back order. Notification by email will be sent with the option to cancel the order.
We guarantee your satisfaction. All of our products come with a 7 days (from receipt) no-quibble guarantee, providing the Buyer has complied with any terms imposed by the manufacturer¹s guarantee.
All site material, design and content are protected by international copyright laws and must not be reproduced in any form, in full or in part, without our express permission.
These Terms and Conditions are governed by the laws of England and Wales. You agree that the English court shall have exclusive jurisdiction.
What information do we collect about you?
We collect information about you when you register with us, contact us via social media or place an order for products or services. Website usage information is collected using cookies.
How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.
Who we share your information with and why?>
In order to provide you with the service you have signed up for, we will pass your details onto the couriers for purposes of delivering your goods.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please use the contact details at the bottom of this section. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate, please use the contact details at the bottom of this section for this purpose. You have a right for your information to be deleted from our systems, where this does not conflict with any legal obligation (For example financial audits). To request that your information be removed, please use the contact details at the bottom of this section. We do not have any processes that are performed automatically upon your personal data – A member of staff is always involved in the process.
If you have any questions or concerns about your rights, how we handle your personal data or would like to action your rights, you can contact: Contact: Julie Davies Email: email@example.com Tele: 01323723388 Address: 64 Susans Road Eastbourne East Sussex BN21 3TG
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